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Reading Clients’ Minds

Sometimes I might as well be having the following conversation with a client when it comes to their projects.

Client – I need you to find someone to build me a fence.


Me – Where?


Client – Out around my property.


Me – Do you have a lot layout/dimensions of where you want the fence?


Client – Um, I’m not sure exactly where I want it yet.


Me – OK, moving on…What’s the fence for?


Client – Why does it matter?


Me – Um, well, is it going to be a decorative one, a tall one to keep stuff out, for livestock, chickens, kids, etc.?


Client – Oh, I just want something around the perimeter to define my property.


Me – OK, so, chain link/hurricane fencing, barbed wire, chicken wire, picket, privacy, split rail, stone, brick…???

Yeah, that conversation could go on and on, but I think you get the idea. Seriously, clients and potential clients, KNOW what you want when you ask your VA to do something for you – and SHARE that information with him/her. Don’t give just half the information. If you KNOW you’re going to want a 4″ natural stone fence, pass that information on. It’s very costly for YOU (and frustrating to us) when we have to drag it out of you and end up on a snipe hunt!

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